Shipping & Returns
The Company will deliver the goods in accordance with the purchaser‘s order usually within the stated delivery time but certainly within 30 days. In the unlikely event that the Company do not make the goods available to the purchaser within 30 days of accepting the purchaser’s order the purchaser will have the option of cancelling the order by notifying the Company accordingly prior to delivery. A valid signature will be required on collection or delivery by a person of 18 years or older. In the unlikely event that the purchaser has not received all the goods within the stated delivery time, the purchaser must notify the Company immediately. The purchaser must not schedule or commence any installation work until after the total order is received and all the goods have been checked for any defects or missing parts. The Company will not accept time as being the essence of any order placed with the Company.
The purchaser will not be entitled to reject products on account of minor imperfections inherent in the process of manufacture, fabrication, packing or transporting.
Delivery can only be made to mainland UK, unless special arrangements are agreed by the Company and purchaser.
For reasons of health and safety and to avoid any property damage, most items can only be delivered to the exterior of a ground floor location at the delivery address. The purchaser must therefore make their own arrangements at their own risk if the relevant item needs to be transported from the delivery location. The Company will not provide any unpacking, installation or fitting services upon delivery unless otherwise agreed by the Company.
The purchaser must do all that can be reasonably done to enable delivery to take place at the given date and place. If the purchaser delays delivery, or delivery fails because the purchaser has not taken appropriate steps, the Company will try to arrange for an alternative delivery date within 30 days of the failed delivery. If delivery fails as a result of circumstances within reasonable control of the purchaser, the cost of any re-delivery shall be borne by the purchaser. If the Company is unable to arrange a date for re-delivery the Company may cancel the order and refund the price that the purchaser paid for the goods, less the failed delivery costs.
The Company may notify the purchaser by email to confirm receipt of the purchaser‘s order and may send the purchaser a further email to confirm order details. The purchaser should please note that neither email is acceptance of the purchaser’s order.
Without prejudice to Clause 16, upon delivery of the goods to the purchaser, the goods shall be at the purchaser‘s risk. In spite of delivery having been made, title in the goods shall not pass to the purchaser until payment for the goods has been received by the Company in full. Until title in the goods passes from the Company, the purchaser shall hold the goods on a fiduciary basis as bailee and shall store the goods at the purchaser’s own cost separately from all other goods in the purchaser‘s possession and marked in such a way that they are clearly identified as the Company’s property.
Cancellation & Returns
The purchaser may cancel an order by giving the Company notice of cancellation within 30 days of the date of delivery to the purchaser or collection from a Company premises. Such notice may be given by mail, fax or email. If the purchaser is cancelling because of any problem with the goods, the Company must be notified of the problem at the time of cancellation.
If the purchaser is returning unwanted items for any reason other than the items being faulty, incorrect or unsuitable substitutions then a re-stocking charge of 20% of the goods value will be charged to the purchaser.
On cancellation for whatever reason, goods must be returned at purchaser‘s cost unless the Company agree to disposal of them in which case it is requested the purchaser comply with the manufacturer’s instructions before disposing of hazardous goods. Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by the Company, the Company will meet the cost of return provided the Company nominates the carrier.
If the goods are unwanted then a refund less the re-stocking charge as above will be applied assuming the other conditions are met. The Company do not however accept the return of bespoke or modified items such as cut materials. Unopened tins of adhesives, primers and pastes will only be accepted if returned within 14 days of despatch from the Company due to shelf life.