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Cancellation & Returns

The purchaser may cancel an order by giving the Company notice of cancellation within 30 days of the date of delivery to the purchaser or collection from a Company premises. Such notice may be given by mail, fax or email. If the purchaser is cancelling because of any problem with the goods, the Company must be notified of the problem at the time of cancellation.

If the purchaser is returning unwanted items for any reason other than the items being faulty, incorrect or unsuitable substitutions then a re-stocking charge of 20% of the goods value will be charged to the purchaser.

On cancellation for whatever reason, goods must be returned at purchaser‘s cost unless the Company agree to disposal of them in which case it is requested the purchaser comply with the manufacturer’s instructions before disposing of hazardous goods. Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by the Company, the Company will meet the cost of return provided the Company nominates the carrier.

If the goods are unwanted then a refund less the re-stocking charge as above will be applied assuming the other conditions are met. The Company do not however accept the return of bespoke or modified items such as cut materials. Unopened tins of adhesives, primers and pastes will only be accepted if returned within 14 days of despatch from the Company due to shelf life.